Programs & Workshops - Business Performance Improvement
Consulting Skills: Delivering Value to Clients
About the Program
Consulting Skills: Delivering Value to Clients enables participants to develop, practice, and obtain feedback on their mastery of consulting skills. Participants learn and practice techniques that enable them to better identify and resolve their clients' issues and challenges.
The program helps participants:
Asses their current strengths and areas for improvement in consulting best practices; trust building… listening… questioning… handling difficult issues… handling client resistance.
Learn best practices for contracting with clients.
Review best practices for diagnosing and assessing current challenges and identifying opportunities for improvement.
Engage in stakeholder analysis.
Develop skills to provide feedback and work with client groups on action plan development.
Solve problems related to the project or client relationship.
Implement solutions with agreed upon criteria and track project progress and deliverables against milestones.
Client Value-Adds
Consulting Skills: Delivering Value to Clients incorporates best practices for helping consultants fulfill their clients’ objectives on-time and on-budget. Participants report that the program helps them approach and contract with clients and identify and solve their needs more effectively.
It provides benefit even to experienced consultants by enabling them to assess their current strengths and weaknesses and practice and gain feedback on their less developed capabilities.
It explains why many consultants fail to address problems effectively, resulting in unsuccessful solutions, wasted resources, and dissatisfied clients.
It leverages critical problem-solving skills throughout the consulting engagement.
Additional Value-Added Tools
In addition to designing and delivering this program, WLH offers customized, web-based feedback surveys and reports to guide consultant development, coaching in consulting skills, and designs for building clients’ capabilities for developing their own assessments.
